NACURH Winner
Month: May 2018

NACURH, INC.

Resident Assistant of the Month

School: Baldwin-Wallace University Region: CAACURH
Nominee: Sherrie Rivera Nominator: Todd Heft

On-Campus Population: 1800 Chapter Size: 10

Please explain the outstanding contributions of the nominee during the month of nomination

Sherrie Rivera was a Resident Assistant in Klein Hall during the 2017-2018 school year, and has been hired to return as an RA in the campus apartments for the 2018-2019 school year. This is important to keep in mind in order to understand the amazing heights Sherrie rose to above and beyond the call of duty in May 2018.

It is also important to understand that the apartment community at Baldwin Wallace consists of 105 apartments spread throughout six different buildings. The 250 residents who live in these apartments are served by only three Resident Assistants. Because these students are juniors and seniors, and the community is designed to be a transition community to help students learn how to live in independent housing, this 3:250 ratio is typically fine. It is during end of the year checkouts that this ratio becomes difficult, as each of the 250 residents schedules their own checkout, and the three RAs have to manage all of these checkouts while paying attention to their own finals, packing, and moving concerns. Luckily, the apartment residents have until the day after commencement to check out, so it gives the residents and staff an extra day to manage the checkouts...in theory. In reality, 78 residents scheduled their checkout appointment for Sunday, May 6.

Finally, you need to know that one of the three apartment RAs found out on Wednesday, May 3, that her fiance's father had passed away. The fiance and family happen to live in Sweden - the country, not the city in the state of New York! As such, this RA attended commencement on Saturday, May 5, and then boarded a plane. If you're keeping score, this was the day before 78 residents were to be checkout out by three RAs!

Enter Sherrie Rivera. As an RA in the apartments for next year, and aware of the family emergency affecting the current apartment staff, she offered to step in and do checkouts in the apartments. To do so required her to (A) complete all of her own checkouts in Klein Hall and do a final inspection walk-through with her Hall Director, (B) be trained on how to do an apartment checkout inspection (they are very different than a residence hall checkout!), (C) learn where all of the apartment buildings are on campus, and how to navigate to apartments within them, and (D) still manage to also pack her room up and be ready for her own checkout on Monday. Sherrie ended up with 20 checkout appointments on her schedule which, at 30 minutes per checkout, meant she did 10 hours worth of checkouts for a different staff AFTER completing all of her own closing responsibilities in her own hall. Sherrie worked on Friday, after her last final exam, to do an in-depth tour of the apartments, learn how to do an apartment checkout, and set up the device she would need to do the checkouts.

Without Sherrie's assistance and dedication, other professional staff would have had to step in to do these, which would have delayed other important closing processes such as damage billing. We always tell prospective employees - from RA applicants to Associate Director candidates - that the thing that stands out about our department is that we function as a family. Sherrie exemplified this family nature by stepping in for a "sister" with her own family emergency. Because of Sherrie's hard work, dedication to our department, and willingness to step in for a fellow RA, I can think of no better person to name as the May Resident Assistant of the Month.

Word Count: 598


Date of entry into database: 2018-06-05 08:08:01

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