Living on campus can be a wonderful experience, but doesn't come
without its challenges at times. Maintenance in the buildings, fire
alarms, and scheduled power outtages for emergency light testing are
all things I've become accustomed to in my years in residence life.
However, when I have someone visiting me, I forget that living in a
residence hall is different than living in a house. My sister-in-law,
Paisley, has been staying with me for a few weeks, and thanks to
Facilities employees Rob Hager and Mark Cook, a very negative
experience with on-campus living turned around into a great experience
with on-campus life. |
May 18, 2018 turned out to be a very interesting Friday for Paisley,
to say the least. My residence hall was scheduled for a routine
emergency light test, where the power would be off from 6-7:30am. I
forgot it was happening, and didn't share with Paisley. The power went
off when she was in the shower, and my apartment is really dark
without any light. She managed to find a way to get ready in the dark,
utilizing the emergency lighting in the hallway to do her hair and
makeup. She then left to go to work and discovered her hybrid Prius
wouldn't start. She called me and said "My car won't start, but there
are two maintenance guys here trying to help me."
I went outside to find that both Rob Hager and Mark Cook from
Facilities and Campus Services were with Paisley, trying to figure out
how to jump a hybrid car with no battery under the hood. Apparently
Prius batteries and jump points can be any of three places in the car,
and all require some disassembly of the area to get to. As Rob and
Mark were trying to figure out where the battery was, it started
pouring rain on us. We continued the search in the rain, and it took
the better part of an hour to figure out where the battery was. It was
a really complex process that left me desiring no hybrid car in my
life ever. Rob never left us, and would only step away to take a call
for work. Mark left for a bit, but returned with the campus mechanic
who had just arrived on campus. With their help and the mechanic's
portable battery pack, Paisley's car was jumped and she was able to
get to work just a few minutes late.
Our Facilities and Campus Services crew works really hard here at Wake
Forest every single day, and they do it with smiles on their faces.
The fact that with all the other work they had to do, Rob and Mark
stopped to help us for over an hour in the pouring rain speaks volumes
to their dedication to Wake Forest and the community members. At the
end of the experience, Paisley looked at me and said "I can see now
why you live on campus." I agreed there's no better place to be,
especially with a great facilities team with guys like Rob and Mark.
For going above and beyond, and for all their help on May 18th and
beyond, I wish to nominate Rob Hager and Mark Cook for Institution
Faculty/Staff of the Month.
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