NACURH Winner
Month: May 2018

NACURH, INC.

Institution Faculty/Staff of the Month

School: Wake Forest University Region: SAACURH
Nominee: Rob Hager and Mark Cook Nominator: Sarah Magness

On-Campus Population: 3800 Chapter Size: 38

Please explain the outstanding contributions of the nominee during the month of nomination

Living on campus can be a wonderful experience, but doesn't come without its challenges at times. Maintenance in the buildings, fire alarms, and scheduled power outtages for emergency light testing are all things I've become accustomed to in my years in residence life. However, when I have someone visiting me, I forget that living in a residence hall is different than living in a house. My sister-in-law, Paisley, has been staying with me for a few weeks, and thanks to Facilities employees Rob Hager and Mark Cook, a very negative experience with on-campus living turned around into a great experience with on-campus life.

May 18, 2018 turned out to be a very interesting Friday for Paisley, to say the least. My residence hall was scheduled for a routine emergency light test, where the power would be off from 6-7:30am. I forgot it was happening, and didn't share with Paisley. The power went off when she was in the shower, and my apartment is really dark without any light. She managed to find a way to get ready in the dark, utilizing the emergency lighting in the hallway to do her hair and makeup. She then left to go to work and discovered her hybrid Prius wouldn't start. She called me and said "My car won't start, but there are two maintenance guys here trying to help me."

I went outside to find that both Rob Hager and Mark Cook from Facilities and Campus Services were with Paisley, trying to figure out how to jump a hybrid car with no battery under the hood. Apparently Prius batteries and jump points can be any of three places in the car, and all require some disassembly of the area to get to. As Rob and Mark were trying to figure out where the battery was, it started pouring rain on us. We continued the search in the rain, and it took the better part of an hour to figure out where the battery was. It was a really complex process that left me desiring no hybrid car in my life ever. Rob never left us, and would only step away to take a call for work. Mark left for a bit, but returned with the campus mechanic who had just arrived on campus. With their help and the mechanic's portable battery pack, Paisley's car was jumped and she was able to get to work just a few minutes late.

Our Facilities and Campus Services crew works really hard here at Wake Forest every single day, and they do it with smiles on their faces. The fact that with all the other work they had to do, Rob and Mark stopped to help us for over an hour in the pouring rain speaks volumes to their dedication to Wake Forest and the community members. At the end of the experience, Paisley looked at me and said "I can see now why you live on campus." I agreed there's no better place to be, especially with a great facilities team with guys like Rob and Mark.

For going above and beyond, and for all their help on May 18th and beyond, I wish to nominate Rob Hager and Mark Cook for Institution Faculty/Staff of the Month.

Word Count: 542


Date of entry into database: 2018-06-09 15:14:20

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