I have nominated Kristi Brown (Administrative Specialist at Baldwin
Wallace University) for an OTM in the past, but I believe the month
of September she has been more deserving than ever. Although her
title is Administrative Specialist for Residence Life, our
department covers Residence Life, Commuter Services, International
Student Services, and Student Conduct. Thus, she is keeping four
different departments afloat. This past month, Kristi was probably
busier than ever because of how crazy openings can be (throw a brand
new residence hall into the mix). |
To make things even more challenging, six of our nine Hall Directors
were new, so Kristi was answering a lot of questions from them, as
well as students and parents. Did I mention she was also training a
new student desk worker and seven new Lead Resident Assistants who
often cover our office?
Kristi is VITAL to our operation for everything she does that we
know about, but more importantly, the things we DON'T know about.
She regularly stops calls before they get to us by calming down
upset parents; she truly has that gift.
Kristi handles most of the work orders that come through our office
and you know that number is through the roof at the beginning of a
school year. She also worked closely with our campus locksmith with
all key orders. Often, Kristi had to step away from the mayhem in
our office to help students who locked themselves out of their rooms
(which is a higher number than students would want to admit).
Although it is not her main responsibility, Kristi stepped in to
assist with room changes. She did some over the summer and
continued to do them once our Room Freeze ended.
In addition to all of the work Kristi did during September, she
created AND organized the results for a "move-in survey" for our
residential students. She created it and we ended up with 450
results. Since the format we used was not ideal for the results we
needed, Kristi spent hours upon hours sorting the data and comments
into a useful tool for us.
If this work wasn't enough, Kristi spends time working with
officials from the US Census to assist with their data collection
(which can be a pretty horrible experience since they do not always
listen to our recommendations).
Kristi creates such a positive environment in our office, especially
during times when the stress can be high. She is quick to ask us
how we are doing, share pictures of her awesome dogs, or tell a
joke. Her work is not easy, and can be thankless at times, but
Kristi comes to work with a smile and really takes care of everyone
in our department. In her "spare time" at work, she serves at the
"office mom" for the Resident Assistants and maybe a few of the
professional staff (I refuse to name names). She's also quick to
throw out recommendations for TV shows and recipes when we are
looking for those as well.
Kristi is wonderful and I cannot thank her enough for all that she
does for us. She really is the heartbeat of the office.
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